96ok Terms & Conditions — Know Your Rights and Responsibilities

In these Terms & Conditions, the following defined terms shall apply throughout unless the context otherwise requires:

• "96ok", "we", "us", "our" refers to the 96ok platform, its operators, and affiliated service entities responsible for delivering the services described herein.
• "Player", "you", "your" refers to any individual who registers an account on the 96ok platform or uses any of its services.
• "Platform" refers to the 96ok website accessible at https://96ok.io, including all pages, features, games, betting markets, account management tools, and associated services.
• "Account" refers to the individual registered user profile created by a player upon successful completion of the registration process.
• "Real Money Balance" refers to funds deposited by the player using an approved payment method that are available for wagering and withdrawal.
• "Bonus Balance" refers to promotional funds credited to a player's account subject to wagering requirements before they may be withdrawn.
• "Wagering Requirement" refers to the total value of bets a player must place before bonus-derived winnings become eligible for withdrawal.
• "Services" refers collectively to all casino games, sports betting markets, live dealer tables, and any other interactive features made available on the Platform.
• "BST" refers to Bangladesh Standard Time (UTC+6), the operative time zone for all time-sensitive provisions in these Terms.

By accessing or using the 96ok Platform in any capacity — whether by browsing the site, creating an account, making a deposit, placing a bet, or claiming a promotional offer — you unconditionally accept and agree to be bound by these Terms & Conditions in their entirety, together with the 96ok Privacy Policy and any additional rules or guidelines applicable to specific games or promotions that may be published on the Platform from time to time.

These Terms constitute a legally binding agreement between you and 96ok. If you are accessing the Platform on behalf of another person or legal entity, you represent that you have the authority to bind that person or entity to these Terms.

96ok reserves the right to update, amend, or replace these Terms at any time. Continued use of the Platform following notification of any such changes constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically. The date of the most recent revision is indicated at the top of this document.

To be eligible to register and use the 96ok Platform, you must satisfy all of the following conditions at all times:

1. You are aged 21 years or older as of the date of your registration.
2. You are a natural person acting in your individual capacity and not on behalf of any corporate or commercial entity for the purposes of arbitrage or systematic professional wagering.
3. You have the full legal capacity to enter into a binding contract under the laws applicable in your place of residence.
4. You are not a current employee, director, officer, contractor, agent, or immediate family member of any of the foregoing of 96ok or any of its affiliated game providers or technology partners.
5. You are not registered on any self-exclusion database and you are not subject to any court order, governmental directive, or self-imposed restriction that would prohibit your participation in online gambling activities.
6. You have not previously had an account on the 96ok Platform suspended or permanently closed for a breach of these Terms.

96ok reserves the right to request documentary proof of age and identity at any time. Failure to provide satisfactory verification documents within the timeframe specified by 96ok support may result in suspension of withdrawal access until verification is complete.

Each player may hold only one registered account on the 96ok Platform. The creation of multiple accounts by the same individual — whether under the same name, identity, device, IP address, payment method, or household — constitutes a breach of these Terms and will result in the closure of all associated accounts and the forfeiture of any balances held therein.

During the registration process, you must provide accurate, complete, and truthful information including your full legal name, date of birth, email address, and a valid mobile number registered in Bangladesh. You are responsible for maintaining the accuracy of this information and must promptly notify 96ok support of any changes at [email protected].

You are solely responsible for maintaining the confidentiality and security of your account credentials, including your username and password. You must not share your login details with any third party. 96ok will not be held liable for any loss or damage arising from unauthorised access to your account where such access results from your failure to protect your credentials.

96ok reserves the right to carry out identity verification checks (KYC — Know Your Customer) at any stage of the account lifecycle, including at registration, upon making a withdrawal request, or at any point where suspicious activity is detected. Verification documents may include a national ID card (NID), passport, driving licence, or recent utility bill showing your registered address.

96ok accepts deposits via the following payment methods: bKash, Nagad, Rocket (Dutch-Bangla), Upay, City Bank, and BRAC Bank. The minimum deposit amount is ৳200. There is no maximum single deposit limit imposed by 96ok, though your payment provider may apply its own transaction limits.

All deposits are credited to your Real Money Balance in real time upon confirmation from the payment provider. In the event that a deposit does not appear in your account balance within 15 minutes of your transaction completing on the payment provider's side, you must contact 96ok support immediately with your transaction reference number.

Withdrawal requests are processed to the same payment method used for the most recent qualifying deposit. The minimum withdrawal amount is ৳500. Withdrawals to bKash and Nagad wallets are typically processed within 15 to 30 minutes during BST operational hours (09:00–23:00 BST daily). Withdrawals submitted outside these hours will be queued for processing at the start of the next operational window.

96ok reserves the right to delay or suspend the processing of any withdrawal request pending identity verification, anti-money-laundering review, or investigation into suspected breach of these Terms. In such cases, 96ok will notify the player via their registered email address and will provide an estimated resolution timeline wherever possible.

96ok offers promotional bonuses to eligible players from time to time, including welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions tied to events such as BPL, IPL, T20 World Cup fixtures, Eid, and Pohela Boishakh. The specific terms of each promotion, including the bonus amount, wagering requirement, eligible games, maximum bet per wagering round, and expiry date, are published on the relevant promotion page and form part of these Terms by incorporation.

General conditions applicable to all 96ok bonuses unless otherwise stated in the specific promotion terms:

• Bonuses may only be claimed by players who have completed identity verification on their account.
• Each bonus offer may only be claimed once per player, household, device, IP address, and payment method unless the promotion explicitly states otherwise.
• Wagering requirements must be completed within the time limit specified for the promotion. Bonus funds and any associated winnings that remain subject to an incomplete wagering requirement at the time of expiry will be removed from the account balance without notice.
• The maximum bet permitted while a wagering requirement is active is ৳500 per round or per bet. Bets exceeding this limit placed while a bonus balance is active may result in the forfeiture of the bonus and all associated winnings.
• Certain game categories may contribute at a reduced rate toward wagering requirements. Live casino games and sports betting markets may contribute at 10% of the standard rate unless otherwise stated. Slots and crash games typically contribute at 100%.
• 96ok reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Players who have already accepted a bonus and commenced wagering will be permitted to complete the wagering requirement under the terms active at the time of acceptance.
• Any attempt to abuse or exploit bonus offers — including, without limitation, low-risk hedging strategies, bonus farming across multiple accounts, or systematic exploitation of free spins — constitutes a breach of these Terms and will result in the cancellation of the bonus and any associated winnings.

All games available on the 96ok Platform are supplied by licensed third-party game providers including, without limitation, Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Each game operates according to the rules and return-to-player (RTP) parameters established by the respective game provider. Game-specific rules are accessible within each game interface.

96ok does not influence the outcome of any game. Random Number Generator (RNG) games produce outcomes through cryptographically certified algorithms operated by the game provider. Live dealer game outcomes are determined by physical dealing, spinning, or drawing conducted by trained studio dealers under camera surveillance.

In the event of a technical failure, disconnection, or server error during an active game round:

• If a game round was completed and the result recorded by the game server prior to the failure, the result stands and cannot be reversed.
• If a game round was interrupted prior to resolution and no result was recorded, the wager will be refunded to the player's balance within 24 hours.
• Any dispute regarding game outcomes must be submitted to 96ok support within 72 hours of the relevant game session. Disputes submitted after this period may not be investigated.

Sports betting markets offered on 96ok are subject to the specific rules published within the sports betting section of the Platform. Settlement of bets is carried out by 96ok based on official results from recognised governing bodies including the ICC, BCB, FIFA, and equivalent authorities for each sport. 96ok reserves the right to void any bet where the result cannot be officially confirmed or where the market was offered in error.

The following activities are strictly prohibited on the 96ok Platform and constitute a material breach of these Terms, which may result in immediate account suspension, permanent account closure, forfeiture of all account balances, and reporting to law enforcement authorities where appropriate:

• Registering more than one account, or registering an account using another person's identity or documentation.
• Using the Platform to launder money, conduct transactions for the purpose of circumventing financial reporting obligations, or transact funds on behalf of a third party.
• Exploiting software bugs, errors, glitches, or vulnerabilities in the Platform or any of its games to gain an unfair advantage.
• Using automated software, bots, scripts, or any artificial intelligence tool to place bets, navigate the Platform, or interact with any game feature on your behalf without express written authorisation from 96ok.
• Engaging in collusion with other players — for example, in live poker or live dealer games — to artificially influence game outcomes.
• Placing bets on behalf of a third party, including accepting funds from another person for the purpose of betting on their behalf.
• Any conduct intended to defraud 96ok, its payment providers, or other players on the Platform.
• Accessing the Platform from a jurisdiction where online gambling is explicitly prohibited by applicable law, where such access constitutes a criminal offence.

All content on the 96ok Platform — including but not limited to the 96ok brand name, logo, game interfaces, page layouts, graphic designs, written content, software code, and promotional materials — is the intellectual property of 96ok or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal entertainment purposes in accordance with these Terms. This licence does not extend to the reproduction, distribution, modification, public display, or commercial exploitation of any Platform content without the prior written consent of 96ok.

Game content — including artwork, audio, animations, and game mechanics — remains the exclusive intellectual property of the respective game provider and is licensed to 96ok for display on the Platform. Any unauthorised use of game content is strictly prohibited and may constitute infringement of the game provider's intellectual property rights.

To the fullest extent permitted by applicable law, 96ok, its directors, officers, employees, contractors, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of funds through gambling activity conducted on the Platform in accordance with these Terms.
• Temporary unavailability of the Platform due to scheduled or unscheduled maintenance, technical failure, or force majeure events.
• Unauthorised access to your account resulting from your failure to maintain the security of your login credentials.
• Delays in deposit crediting or withdrawal processing caused by third-party payment providers including bKash, Nagad, Rocket, or banking institutions.
• Loss of data, winnings, or session progress resulting from a technical failure, disconnection, or device failure on the player's side.

The Platform is provided on an "as is" and "as available" basis. 96ok makes no warranty, express or implied, as to the uninterrupted availability of the Platform or the fitness of any particular game or betting market for any specific purpose. All gambling on the 96ok Platform is undertaken entirely at the player's own risk.

96ok collects, stores, and processes personal data in connection with the provision of its services, including identity verification, payment processing, fraud prevention, and customer support. The full details of how 96ok handles personal data — including the types of data collected, the legal basis for processing, data retention periods, your rights as a data subject, and how to exercise those rights — are set out in the 96ok Privacy Policy, which forms part of these Terms by incorporation.

By registering an account on 96ok, you acknowledge and consent to the collection and processing of your personal data as described in the Privacy Policy. 96ok will not sell, rent, or transfer your personal data to unaffiliated third parties for their independent marketing purposes. Data may be shared with regulated third parties — including KYC verification services, payment processors, and fraud prevention databases — solely to the extent necessary to provide the Platform services.

96ok provides the following responsible gaming tools, which are available to all registered players at no charge through their account settings:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits. Once set, a limit takes effect immediately. Requests to increase a deposit limit are subject to a 72-hour cooling-off period before the increase becomes active.
• Loss Limits: Players may set limits on the total amount they are willing to lose in a given period. When the loss limit is reached, further wagering is suspended for the remainder of that period.
• Session Time Reminders: Players may configure automatic notifications at specified intervals to remind them of the time elapsed in their current gaming session.
• Self-Exclusion: Players who wish to take a break from gambling may request a self-exclusion period of 30 days, 90 days, 180 days, or permanent exclusion. Self-exclusion requests take effect within one hour of submission and cannot be reversed for the duration of the exclusion period.

The 96ok Platform is strictly for adults aged 21 and above. If you are concerned about a young person accessing the Platform, please contact our support team immediately. For further information on responsible gaming, please visit our dedicated Responsible Gaming page.

96ok reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material — that is, where they substantially affect the rights or obligations of players — 96ok will provide notice of the changes by posting a prominent announcement on the Platform homepage or by sending a notification to players' registered email addresses at least 7 days prior to the changes taking effect.

For non-material amendments — such as corrections to typographical errors, clarifications of existing provisions, or updates to reflect changes in applicable law — changes may take effect immediately upon posting. The "Last Updated" date at the top of this document will be revised to reflect the date of any amendment.

Your continued use of the 96ok Platform after any amendment to these Terms constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the Platform and may request withdrawal of your available balance prior to the effective date of the change.

These Terms & Conditions shall be interpreted and construed in accordance with generally accepted principles of online gaming law. In the event of any dispute arising from the use of the 96ok Platform, players are encouraged to contact the 96ok support team in the first instance to seek resolution through our internal complaints process.

To submit a formal complaint, players must write to [email protected] with the subject line "Formal Complaint — [Account Username] — [Brief Description]". 96ok will acknowledge receipt of the complaint within 24 hours (BST) and will provide a substantive response within 5 business days. Where additional investigation is required, 96ok will provide an updated timeline.

96ok aims to resolve all player disputes fairly, promptly, and in good faith. In the event that a satisfactory resolution cannot be reached through the internal complaints process, players retain the right to seek resolution through any legally available avenue in their jurisdiction.

If you have any questions about these Terms & Conditions, wish to submit a formal complaint, require assistance with responsible gaming tools, or need to report suspected unauthorised access to your account, please contact the 96ok support team through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the chat icon on the 96ok Platform
• Response Time: All email enquiries are responded to within 24 hours BST. Live chat responses are typically immediate during operational hours.

For urgent matters — including suspected account compromise, a payment discrepancy, or a self-exclusion request — we recommend using the live chat channel to reach our team immediately rather than waiting for an email response.