Responsible Gaming at 96ok — Play Smart, Stay in Control
At 96ok, we believe entertainment should never come at the cost of your wellbeing. Our responsible gaming framework gives every player in Bangladesh the tools, information, and support they need to keep their experience enjoyable, affordable, and fully within their control.
Our Commitment
Gaming Should Always Be Fun — Not a Burden
96ok is proud to serve players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every corner of Bangladesh. We want every session on our platform to be a genuinely enjoyable leisure activity — not a source of financial stress, anxiety, or harm. That means we take responsible gaming seriously, not as a legal checkbox, but as a core part of how we operate.
Online gambling carries inherent risks. The house always has a mathematical edge across all games — whether you are spinning slots, placing cricket bets on the BPL, or playing live casino tables. No betting system, no strategy, and no amount of experience can guarantee a win. Money wagered on the 96ok platform should always be treated as the cost of entertainment, not as an investment or a reliable source of income.
Problem gambling is a recognised condition that can affect anyone, regardless of age, background, or financial status. The good news is that help is available, and the earlier a problem is identified, the more effective support tends to be. 96ok provides a suite of practical tools designed to help you keep your play within healthy boundaries — and a committed support team available around the clock if you need to talk.
Platform Tools
Responsible Gaming Controls Available on 96ok
We have built a comprehensive set of player-protection tools directly into the 96ok platform. These features are free, immediate, and available to every registered player at any time through your account settings or by contacting our support team.
Deposit Limits
Set a maximum daily, weekly, or monthly deposit cap on your account. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Limits take effect immediately when reduced and require a 72-hour cooling-off period when increased — giving you time to reconsider.
Loss Limits
Define the maximum net loss you are comfortable with over a daily, weekly, or monthly period. When your net loss reaches that threshold, your account is automatically restricted from further wagering for the remainder of the period. This tool is especially useful for players who want a hard stop on downswing sessions.
Session Time Reminders
Configure alerts that notify you when you have been playing continuously for a set duration — for example, 30 minutes, 1 hour, or 2 hours. A gentle on-screen prompt will appear at your chosen interval, reminding you to take a break, review your session balance, and decide whether to continue playing.
Time-Out / Cool-Off Period
Take a short, structured break from the platform without closing your account permanently. Time-out periods are available from 24 hours up to 6 weeks. During a time-out, you cannot log in, deposit, or place bets. Your account balance and history are preserved and accessible when the period ends.
Self-Exclusion
If you feel that gambling has become a problem, you can request a self-exclusion of 6 months, 1 year, 3 years, or 5 years. Self-exclusion is a serious and binding commitment — once applied, it cannot be reversed before the chosen period expires. Your account will be deactivated and you will not receive any promotional communications during this period.
Reality Check Displays
The 96ok platform displays your current session duration and net session profit or loss directly within the game interface. This real-time transparency ensures you are never unaware of how long you have been playing or how your balance has moved, helping you make informed, grounded decisions about whether to continue.
Know the Signs
Warning Signs That Gambling May Be Becoming a Problem
Problem gambling often develops gradually. Being honest with yourself about the following warning signs is an important first step toward getting help. If several of these descriptions apply to you, we encourage you to use our self-exclusion tools and seek support.
Chasing Losses
You find yourself placing larger bets or playing for longer than planned in an attempt to recover money you have already lost in a previous session.
Gambling Beyond Your Means
You are regularly spending money on gambling that was earmarked for essential expenses such as rent, groceries, utilities, or loan repayments.
Hiding Your Gambling
You conceal the extent of your gambling activity from family members, friends, or colleagues, or you feel ashamed or dishonest about how much time or money you are spending.
Inability to Stop
You have tried to cut back or stop gambling on multiple occasions but found yourself returning to it, often feeling irritable, restless, or anxious when not playing.
Neglecting Responsibilities
Gambling is interfering with your work, education, family obligations, or social life — for example, missing important events or deadlines due to time spent on the platform.
Gambling to Cope With Emotions
You turn to gambling as a primary way to manage stress, anxiety, depression, loneliness, boredom, or other difficult emotions rather than as a straightforward leisure activity.
Self-Assessment
Ask Yourself These Questions
Honest self-reflection is one of the most powerful tools in responsible gaming. Read through the questions on the right and consider how many apply to your current relationship with gambling. There are no right or wrong answers — this is purely for your own benefit.
If you answer "yes" to three or more of these questions, we strongly encourage you to use the 96ok responsible gaming tools, take a cool-off period, or contact our support team. You can also reach out to a professional counselling service for confidential, judgment-free guidance.
Do you sometimes spend more money gambling than you originally planned to before starting a session?
Have you ever borrowed money from family, friends, or financial institutions specifically to fund gambling activity?
Do you feel a need to increase your bet sizes over time to experience the same level of excitement or satisfaction?
Have you ever felt restless, irritable, or anxious when you tried to reduce how much you gamble or stop altogether?
Do you find yourself thinking about gambling frequently — replaying past sessions, planning your next bet, or calculating how to recover losses?
Has gambling ever caused arguments, tension, or concern among your family members, partner, or close friends?
Have you ever continued to gamble after losing a significant amount, hoping that a big win would solve your financial problems?
Do you ever feel guilty, ashamed, or regretful about the amount of time or money you spend on gambling?
Getting Help
How to Request Support or Apply Restrictions
If you feel that gambling is becoming a problem — or if you simply want to take greater control of your play — the following steps explain exactly how to access support through 96ok. Our team handles all such requests with sensitivity, speed, and zero judgment.
Log In and Go to Account Settings
From any page on the 96ok platform, log in to your account and navigate to the Account Settings panel. You will find a dedicated "Responsible Gaming" section listing all available tools — deposit limits, loss limits, time-out periods, and self-exclusion options.
Choose Your Preferred Tool
Select the tool that best matches your situation. If you want a short break, opt for a 24-hour or weekly time-out. If you feel gambling has become a serious problem, choose self-exclusion for a period of 6 months to 5 years. All restrictions take effect instantly.
Contact Support Directly
If you cannot or do not want to access account settings, contact our support team via live chat or by emailing [email protected]. Simply explain that you would like to apply a restriction or self-exclusion and our team will action your request within minutes — no questions asked.
Seek Professional Support If Needed
96ok encourages all players who are struggling with gambling-related issues to seek professional help in addition to using our platform tools. Speaking to a trained counsellor can make a significant difference. See the support resources column on the right for guidance.
Support Resources
Where to Find Additional Help
While 96ok provides robust in-platform tools, we recognise that some players benefit from speaking with specialists. Professional counselling services offer confidential, non-judgmental support for anyone experiencing difficulties with gambling behaviour.
96ok Player Support Team
Available 24 hours a day, 7 days a week. Our dedicated support agents are trained to handle responsible gaming conversations with empathy and discretion. Contact us via live chat within the platform or email [email protected]. Response time is typically under 5 minutes on live chat.
Professional Counselling Services
If you are based in Bangladesh and feel that gambling is negatively impacting your mental health or financial stability, we encourage you to consult with a licensed mental health professional or financial counsellor. Many hospitals and clinics across Dhaka, Chittagong, and Sylhet offer behavioural health services.
Family and Trusted Friends
Talking openly with someone you trust about a gambling problem can be a powerful first step. Family members and close friends can provide emotional support, help you maintain accountability with your self-imposed limits, and assist you in making practical changes to your routines and finances.
Protecting Minors
Guidance for Parents and Guardians
96ok operates a strict 21+ age policy and employs identity verification checks to prevent underage access. However, we also recognise that parents and guardians play an essential role in protecting younger family members from exposure to gambling content at home.
If you share a device — such as a laptop, tablet, or mobile phone — with younger family members, we strongly recommend taking the following precautions to ensure that minors cannot access the 96ok platform or similar gambling sites:
- Always log out of your 96ok account after each session, particularly on shared or family devices.
- Do not save your login credentials in the browser on any device that is accessible to minors.
- Use your device's built-in parental control settings to restrict access to gambling-related websites.
- Consider installing dedicated parental control software on family computers, tablets, and smartphones.
- Have open, age-appropriate conversations with children about the risks associated with gambling.
If you suspect that a minor has created or accessed a 96ok account, please contact our support team immediately at [email protected]. We will investigate and act promptly to close the account and return any funds.
Our Underage Access Prevention Measures
Age Declaration at Registration
Every player must confirm they are 21 or older during the account creation process. False declarations are a violation of our Terms & Conditions.
KYC Identity Verification
Before processing any withdrawal, 96ok requires players to submit a valid government-issued identity document confirming their age and identity. Accounts that cannot be verified are suspended.
Ongoing Account Monitoring
Our fraud and compliance team monitors account behaviour for patterns that may indicate underage access or misuse of another person's account credentials.
Immediate Account Closure
Any account confirmed to belong to a player under the age of 21 is closed immediately and the matter is escalated internally for review.
Play Responsibly — Enjoy 96ok at Its Best
Responsible gaming and great entertainment go hand in hand. Set your limits, stay in control, and explore everything 96ok has to offer — from live cricket betting to premium slots and live casino tables.